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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Amanda Morse

October 29, 2026

5 out of 5 rating by Amanda Morse
"I've been with another company for 6 years. My car insurance kept going up. I called and spoke with Shayla and what an amazing experience!! She was the sweetest and most helpful!! My quote was HALF the price I currently pay with BETTER coverage PLUS renters insurance added. It was very easy and super quick. So glad I called!!!"
We responded:
"Thank you so much for the 5-star rating, Amanda! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, John Zieba "
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Jack Wagoner

October 17, 2026

5 out of 5 rating by Jack Wagoner
"John made the entire process quick, easy, and straightforward. He got me a quote quickly, took the time to explain my coverage, and gave me great advice that helped me understand exactly what I was getting and how it would benefit me. He was very personable, knowledgeable, and got the job done. I shopped around and John came back with the best quote and the best option for me. I wish I would have switched a long time ago! I highly recommend John to anyone looking for an insurance agent who genuinely takes care of you."
We responded:
"Thank you so much for your wonderful review and recommendation! I am so glad that your experience quick, easy, and informative. Taking the time to explain coverage options and help customers make confident decisions is something we truly value at The Zieba Agency. We’re so glad you gave us the opportunity to earn your business. Welcome to The Zieba Agency! "
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Amanda Tichenor

October 10, 2026

5 out of 5 rating by Amanda Tichenor
"Love love them! Always handling everything and doing the best they can and I love that for me!!! ❤️"
We responded:
"Amanda, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Madisonville insurance team is always here and happy to help. "
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Anonymous

October 7, 2026

5 out of 5 rating by Anonymous
"After having a bad experience with another insurance company, my husband and I decided to shop around. After reading the Google Reviews for John Zieba State Farm, we decided to check them out. Needless to say, they were beyond helpful and very caring. Hailey worked with us and was very knowledgeable and professional and I would highly recommend them to anyone."
We responded:
"Thank you for giving our team the opportunity to earn your trust! We’re so glad Hailey helped you and your husband feel comfortable and confident throughout the process. Your kind words and recommendation mean so much to us. We’re happy to welcome you both and are here whenever you need us!"
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Lollie Brown

October 2, 2026

5 out of 5 rating by Lollie Brown
"I really enjoyed working with Hailey Kromer! She was incredibly helpful, professional, and kind throughout the process. Great customer service and a pleasure to work with!"
We responded:
"Lollie, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - John Zieba and Team "
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Carrie Williams

September 30, 2026

5 out of 5 rating by Carrie Williams
"We were looking for a new insurance provider, and Shayla went above and beyond to understand our needs and help us find the right coverage. She was knowledgeable, attentive, and incredibly helpful throughout the entire process. It’s clear that she genuinely cares about her customers and takes the time to make sure they feel supported and confident in their coverage."
We responded:
"Thank you so much for the 5 stars, Carrie! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Mac’s N’ More

September 30, 2026

5 out of 5 rating by Mac’s N’ More
"I use John Zieba State Farm for my business insurance for Mac’s N’ More, and I’ve had such a great experience. The process was easy, everything was explained clearly, and I felt like they really took the time to make sure my business had the coverage it needed. Everyone I’ve worked with has been friendly, helpful, and easy to communicate with. As a small business owner, I really appreciate having people I can trust when it comes to protecting what I’ve worked so hard to build. Highly recommend!"
We responded:
"Mac’s, thank you for the amazing review! Our Madisonville insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - John Zieba, your State Farm Agent "
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Dan Pullin

September 30, 2026

5 out of 5 rating by Dan Pullin
"Excellent service on various policies. Staff is always going exceeding expectations."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Brittany Loman

August 31, 2026

5 out of 5 rating by Brittany Loman
"Love this place people r great and prices always good and as always Haley and John are some of the best people and they will help u and save what they can for u"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stephen Terry

August 12, 2026

5 out of 5 rating by Stephen Terry
"The team at John Zieba is wonderful to work with. If you’re looking for a wonderful team, stop in!"
We responded:
"Thank you for the 5-star review of John Zieba’s team - we really appreciate your kind words! "
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William Brown

August 12, 2026

5 out of 5 rating by William Brown
"I feel well taken care of and I feel as though they understand my needs. Shayla is the best!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Madisonville. "
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Jonathan Hogart

August 12, 2026

5 out of 5 rating by Jonathan Hogart
"Had a very competitive quote in a timely manner and very hassle free. Shayla did a very good job explaining the quote. Could not be more pleased with the attention we received. Every question was answered and every phone call was returned."
We responded:
"Thank you for the 5-star review of John Zieba’s team - we really appreciate your kind words! "
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Nathan Bowman

August 6, 2026

5 out of 5 rating by Nathan Bowman
"This is the best experience I’ve ever had with an insurance company. They made everything simple and the process was fast. Haley took the time to find me the cheapest quote possible. I recommend this insurance company over any other insurance company in the world! Thank you so much, State Farm! It was an absolute pleasure doing business with you!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Chaylee Baldwin

July 2, 2026

5 out of 5 rating by Chaylee Baldwin
"Best quotes I received by far! Hailey was extremely nice and made the process so easy!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John Zieba’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Andrea Mcconnell

June 30, 2026

5 out of 5 rating by Andrea Mcconnell
"Hailey and the team at Jon Ziebas office at amazing! They are always so helpful!!"
We responded:
"Thank you so much for the 5-star rating, Andrea! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Ben

June 18, 2026

5 out of 5 rating by Ben
"Shayla was very helpful!"
We responded:
"Thank you for the amazing review, ben! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Julie Kamp

May 29, 2026

5 out of 5 rating by Julie Kamp
"John and his team are the best! Totally recommend them for your insurance needs."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent John Zieba’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jeremiah Marsh

May 29, 2026

5 out of 5 rating by Jeremiah Marsh
"Amazing customer service"
We responded:
"Jeremiah, thank you for the fantastic rating! "
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Karen Cunningham

May 29, 2026

5 out of 5 rating by Karen Cunningham
"Hailey is a great asset. She is friendly and always willing to help in any way possible. I appreciate everyone at John Zieba State Farm. They have been very responsive to any question or need that we've had."
We responded:
"Wow, thank you for the 5-star review, Karen! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Brenda Laskowski

May 28, 2026

5 out of 5 rating by Brenda Laskowski
"We contacted Shayla Patterson for a quote on our commercial property and she responded quickly and had a quote the next day. Great service!"
We responded:
"Thank you for the amazing review, Brenda! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Brandon Patterson

May 22, 2026

5 out of 5 rating by Brandon Patterson
"Experience from start to finish was super seamless.

I worked with Shayla. She was easy to communicate with. Helped me to understand my options, and got me a great rate.

I did shop around - it’s the smart thing to do.
StateFarm was the CLEAR winner.

Their overall national/local reputation is solid, and the auto rates were considerably better.

Hoping I’ll not need to use the insurance, but glad to know I’m covered if needed.

Like a good neighbor, Shayla(State Farm) was there."
We responded:
"Thank you for the fantastic review, Brandon! We are always here to help with your insurance needs here in Madisonville . "
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Amanda

April 30, 2026

5 out of 5 rating by Amanda
"Absolutely love Hailey at State farm! I have been paying out the wahoo For insurance until Hailey pointed me in the right direction with State farm and what they offer at great rates and I am super satisfied with the amount and the process of how everything went! Very thorough and understood and always there for any needs and questions and always comes through! The best 😘"
We responded:
"Wow, thank you for the 5-star review, Amanda! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Victoria Bogen

April 3, 2026

5 out of 5 rating by Victoria Bogen
"Moving to KY and spoke with Shayla and Hailey. Both were extremely friendly and helpful and quoted me right away. They dealt with the mortgage company to make sure everything was taken care of. Looking forward to transferring the rest of our policies there."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent John Zieba’s Team. "
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Miranda Scott

March 16, 2026

5 out of 5 rating by Miranda Scott
"Very nice staff. There to help with any questions you may have."
We responded:
"Thank you for taking the time to leave such a great review, Miranda. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Scott Cates

March 3, 2026

5 out of 5 rating by Scott Cates
"Pleasure to speak with."
We responded:
"Thank you so much for the 5-stars, Scott! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent John Zieba’s Team anytime."